Return and Refund Policy

Introduction This Return and Refund Policy governs the return and refund of products purchased through the website yachtivcollection.com ("the Website") operated by YACHTIVCOLLECTION.

Eligibility for Returns

• To be eligible for a return, the item must be unused, unworn, and in the same condition that it was received.
• Returns must be initiated within 30 days of the purchase date.
• Some items, such as personalized or customized products, may not be eligible for return. Please contact us for further information.

Return Process

• To initiate a return, please contact us at [email address] with your order number and reason for return.
• Once your return request is approved, you will receive instructions on how to return the item.
• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

Refund Process

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

• If you would like to exchange an item for a different size or color, please contact us to arrange the exchange.
• Exchanges are subject to availability. If the requested item is not available, a refund or store credit may be issued instead.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Contact Information

• If you have any questions about our Return and Refund Policy, please contact us at:
  • YACHTIVCOLLECTION Spaces Hale Building, 100 South Juniper Street, 3rd Floor Philadelphia, PA 19107
  • Phone: 215-917-4454
  • Email: info@yachtivcollection.com